Frequently Asked Questions

Yes. You can choose to have the parts shipped to your residence, business, or a repair facility of your choosing. If you choose to have the parts shipped directly to a repair facility, be sure to list a contact for the repair shop, as well as the name and address in your order.  Lift gates are available upon request, for no charge, but you must request a lift gate by checking the appropriate box during the checkout process.  
At Automotix, you have 30 days from the date of purchase to return an item.  All returns are subject to a 20% restocking fee. Return freight/shipping charges will also apply for all parts that were incorrectly ordered.
Your 17 digit VIN is required on all power train purchases. This will ensure proper part compatibility and activate the warranty. Without a proper VIN, the warranty is void.
No, we do not warrant actual color of products as colors will vary. Our inventory is made up entirely of quality used OEM products guaranteed for fit and functionality, but color cannot be guaranteed. Painting of this part by a qualified professional is recommended to match the exact color variation of your vehicle. Returns cannot be made based on on non-matching color, or if color has been altered after acceptance of delivery.
Not always. We are selling the long block, cylinder heads and internal lubricated parts on Engines.  Engines may come with other parts attached, depending on source, which may or may not have to be removed prior to installation in your car or truck.
Engine Block, Cylinder Heads, Head Gasket, and All Internal Lubricated Parts. Installation instructions need to be followed to guarantee the 12 month, parts only, Warranty.
Recycled parts are Original Equipment ("OE") parts that have been reclaimed from salvage vehicles, inspected and inventoried for sale.
Transmission Case, Valve Body, Tail shaft and Housing, Torque Converter (automatic only), and All Internal Lubricated Parts. Installation instructions need to be followed to guarantee the 12 month, parts only, Warranty.
Automotix does not require or charge for any Core Charges or “Core Prices.”   Many suppliers charge users a "Core Charge" or “Core Price” on certain parts such as power train parts (Engines, Transmissions, and Axles) and aluminum wheels.  So, beware when comparing prices with other sites.
For online orders, you may access the order tracking link on the main page. For phone orders, you may call 800-378-7566, press Option 2.
All sales come with a 12 month, parts only, warranty from the date of purchase. Extended warranties may be available for certain parts such as on powertrain items (engines, transmissions) under 100,000 miles. Call 800-378-7566, press Option 3 for “Warranties”
When an online order has shipped, we’ll send you an email with a tracking number. The shipment can be tracked on either UPS or ECHO websites, depending on the shipment method.
Automotix offers free shipping within the contiguous U.S. Any order shipped outside the contiguous U.S. will be subject to shipping and other applicable import or export (border crossing) fees. This includes parts that are shipped from Canada to the contiguous U.S.