2010 FORD FUSION WHEELS:LUGS/NUTS/BOLTS CONSUMER COMPLAINTS

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2010 FORD FUSION WHEELS:LUGS/NUTS/BOLTS CONSUMER COMPLAINTS (Change Vehicle)

The following WHEELS:LUGS/NUTS/BOLTS complaint about 2010 FORD FUSION was reported to the National Highway Traffic Safety administration on 2010-12-29. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.


Build Years/Makes/Models: 2010 FORD FUSION
Occurances:
Reference Number: 10378954
Summary: INVOLVES 3 IDENTICAL 2010 FORD FUSIONS THAT WERE PURCHASED NEW FOR OUR COMPANY FLEET, PURCHASED TOTAL OF 22 CARS IN THIS DELIVERY. ON 3 SEPARATE OCCASIONS INVOLVING 3 SEPARATE CARS OUR FLEET DRIVERS EXPERIENCED VIBRATION AND SHIMMY/SHAKE WHILE OPERATING CARS. IT WAS DETERMINED IN BOTH CASES THAT THE VEHICLES LUG NUT ON ONE VEHICLE AND 3 ON ANOTHER HAD FAILED. THESE VEHICLES WERE NEVER SERVICED OTHER THAN A OIL CHANGE AND WERE LESS THAN 3 MONTHS IN SERVICE WHEN THE INCIDENTS OCCURED. THEY OCCURED APPROXIIMATELY ONE MONTH APART AND INVOLVED 3 DIFFERENT DRIVERS. THE CARS WERE FIXED UNDER WARRANTY BY LOCAL FORD DEALERS WHO COULD NOT EXPLAIN THE REASONING OTHER THAN TO SAY SOMEONE MAY HAVE TRIED TO STEAL THEM OR OVERTORQUED THE LUG NUTS. VEHICLES WERE NOT GARAGED AT SAME ADDRESSES AND AGAIN WERE NEVER SERVICED AS THEY WERE NEW AND THE TIRES WERE STEEL WHEEL WITH HUBCAPS. THE LIKELINESS THAT 3 DIFFERENT CARS ON 3 DIFFERENT OCCASIONS HAD ATTEMPTED WHEEL THEFTS IS FAIRLY LOW. WE QUESTIONED WHY A THIEF WOULD OVERTIGHTEN LUG NUTS, AND BOTH DEALERS REPLACED PARTS UNDER WARRANTY. PARTS REPLACED INVOLVED WHEEL LUG NUTS AND STUDS. PARTS WERE RETAINED BY DEALERS.
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