National Press Release

"2009 Center of Excellence Award" focuses on customer satisfaction, brand representation, and operational excellence

WOODCLIFF LAKE, N.J., March 23 /PRNewswire/ -- BMW of North America today announced the names of its top performing dealerships in the US. The 31 BMW dealers out of 338 nationwide awarded the "2009 Center of Excellence Award" were selected based on the criteria of customer satisfaction, brand representation, and operational excellence.

Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, refining processes and focusing on top-tier customer service, making it one of the most successful franchises in the US.

"While all BMW dealerships offer a premium experience to our customers, the 31 Centers that have won this year's award excelled in the way they take care of their customers and represent the BMW brand," said Peter Miles, Executive Vice President Operations, BMW of North America.

Recent independent studies confirm BMW's superior customer service performance. J.D. Power and Associates' Customer Service Index (CSI) Study ranked the BMW dealer network among the top three automotive brand franchises in the US for its superior customer satisfaction and dealer service. And BusinessWeek identified BMW as one of the top 25 "Customer Service Champs" among all companies in the US.

"Anyone who is in the market with money to spend should expect to receive an exceptional customer experience," said Alan Harris, Vice President Aftersales, BMW of North America. "BMW's efforts to provide exceptional customer service have become a crucial part of our continued success even in today's challenging economic climate."

Overview "2009 Center of Excellence Award"

    BMW Center                        City               State
    East Bay BMW                      Pleasanton         CA
    BMW of San Diego                  San Diego          CA
    Crevier BMW                       Santa Ana          CA
    South Bay BMW                     Torrance           CA
    Global Imports                    Atlanta            GA
    BMW of Dubuque                    Dubuque            IA
    Isringhausen Imports              Springfield        IL
    Laurel BMW of Westmont            Westmont           IL
    Basney BMW                        South Bend         IN
    Baron BMW                         Merriam            KS
    BMW Gallery                       Norwood            MA
    Erhard BMW of Bloomfield Hills    Bloomfield Hills   MI
    Erhard BMW of Farmington Hills    Farmington Hills   MI
    Bavarian Motor Village, Ltd.      Shelby Township    MI
    Motorwerks BMW                    Bloomington        MN
    Hendrick BMW                      Charlotte          NC
    Flemington BMW                    Flemington         NJ
    BMW of Freehold                   Freehold           NJ
    Paul Miller BMW                   Wayne              NJ
    Hassel BMW                        Freeport           NY
    Wide World BMW                    Spring Valley      NY
    Towne BMW                         Williamsville      NY
    Voss Village BMW                  Dayton             OH
    Classic BMW                       Willoughby Hills   OH
    BMW of Tulsa                      Tulsa              OK
    Kuni BMW                          Beaverton          OR
    Daniels BMW                       Allentown          PA
    Rick Hendrick Imports             Charleston         SC
    BMW of Austin                     Austin             TX
    Advantage BMW                     Houston            TX
    BMW of the Permian Basin          Midland            TX

BMW Group In America

BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, a strategic design consultancy in California; a technology office in Silicon Valley and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is part of BMW Group's global manufacturing network and is the exclusive manufacturing plant for all X5 Sports Activity Vehicles and X6 Sports Activity Coupes. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 83 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group's sales headquarters for North America, is located in Woodcliff Lake, New Jersey.

Information about BMW Group products is available to consumers via the Internet at:

www.bmwgroupna.com

www.bmwusa.com

www.bmwmotorcycles.com

www.miniusa.com

www.rolls-roycemotorcars.com

Journalist note: Information about the BMW Group and its products is available to journalists on-line at the BMW Group PressClub at the following address: www.press.bmwgroup.com. Broadcast quality video footage is available via The NewsMarket at www.thenewsmarket.com.

SOURCE BMW of North America, LLC