National Press Release

ORLANDO, Fla., March 11 /PRNewswire/ -- 4CS, Inc., a leading provider of Service Customer Lifecycle Management (SLM) solutions, is pleased to announce its newest product, Service Intelligence.

4CS CEO, Ashok Kartham, shared, "This is a dynamic solution to the age old problem of being limited to either canned reports of the vendor, or using a high level tool that can be only used by IT savvy users. By predefining the data relationships, and using the user friendly reporting of IBM Cognos, users now have the power to create sophisticated reports with the ease of drag and drop."

The 4CS solution combines the sophisticated use of a data warehouse, relational cubes, and metadata. And yet, allows the user to create reports through simple drag and drop of fields on a menu. Users gain insights that are delivered instantly, keeping the information fresh and pertinent.

The 4CS solution spans all the products offered by 4CS, since each is built with a common service framework. For example, you can now review support calls with the associated warrranty claims that pertain to a particular defect. Additionally, the 4CS solution can also gather information from other related business systems, thereby broadening the perspective across the entire business.

Michael Cox, 4CS Account Executive, stated, "The true test of any analytic solution is in the results it produces. Results are determined by the ability of your people to access the information they need to identify trends -- both good and bad. We believe that the closer your people are to the data, and to the analytic tools that empower them, the better your results will be. Leaving your people to someone else's canned reports, or subjecting them to the lag time and costs of IT-driven reports will only frustrate them. In the end, the inferior results produced will affect your ability to improve your organization. We encourage you to view a truly complete solution, one that will deliver not only the best of analytics, but the best of results."

IBM Cognos is one of the premier analytic solutions available on the market today. IBM Cognos provides a product that covers all users needs, with the most complete set of features in the industry. This breadth combines with proven technology to provide the best solution for our customers.

4CS is a leading provider of Service Lifecycle Management solutions. The 4CS Service Lifecycle Management applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.

IBM Cognos:

IBM Cognos, the world leader in business intelligence and performance management solutions, provides world-class BI software and services to help companies, understand and manage operational performance.

IBM Cognos brings together technology, analytical applications, best practices, and a broad network of partners to give customers a complete performance system. It gives customers the ability to answer the questions -- How are we doing? Why are we on or off track? What should we do about it? -- and enables them to understand and monitor current performance.

IBM Cognos serves more than 23,000 customers in more than 135 countries, and its top 100 enterprise customers consistently outperform market indexes. IBM Cognos performance management solutions and services are also available from more than 3,000 worldwide partners and resellers. For more information, visit the IBM Cognos Web site at http://www.IBM Cognos.com/.

IBM Cognos and the IBM Cognos logo are trademarks or registered trademarks of IBM Cognos Incorporated in the United States and/or other countries. All other names are trademarks or registered trademarks of their respective companies.

For more information, visit www.4CS.com or call 800.709.8773

SOURCE 4CS, Inc.