2003 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS CONSUMER COMPLAINTS
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2003 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS CONSUMER COMPLAINTS (Change Vehicle)
The following STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS complaint about 2003 FORD EXPLORER was reported to the National Highway Traffic Safety administration on 2009-06-01. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.
| Build Years/Makes/Models: | 2003 FORD EXPLORER |
| Occurances: | |
| Reference Number: | 10272568 |
| Summary: | MY WIFE AND I OWN A 2003 FORD EXPLORER. UNDER NHTSA CAMPAIGN ID NUMBER 04V442000, THE LIFTGATE GLASS STRUTS BRACKETS AND GLASS HINGES WERE ALLEGEDLY REPAIRED. ONE OF THE GLASS HINGES THAT WAS ALLEGEDLY REPLACED HAD FAILED. THE HINGE PIN FOR THIS HINGE HAS BEEN SHEARED OFF IN A SIMILAR MANNER TO THE PROBLEM WITH THE ORIGINAL HINGES COVERED UNDER THE ABOVE REFERENCED RECALL. MY FORD DEALER AND FORD ARE ENTIRELY UNWILLING TO ADDRESS THIS ISSUE UNDER THE ORIGINAL RECALL, STATING THAT THEY HAVE MET THEIR OBLIGATION. SINCE THE ?REPLACEMENT? HINGE HAS FAILED IN THE SAME MANNER AS THE ORIGINAL I AM LEFT WITH ONLY TWO POSSIBLE EXPLANATIONS. THE ?REPLACEMENT? PART IS SIMILARLY FLAWED OR THE PART USED IN THE RECALL WAS NOT THE REPLACEMENT PART. REGARDLESS OF THE EXPLANATION, A SAFETY ISSUE REMAINS WITH THE GLASS LIFTGATE ON MY 2003 FORD EXPLORER AND IT IS MY BELIEF THAT THIS DIRECTLY RELATES TO THE ABOVE RECALL. THE LIFTGATE GLASS HAS NOT (YET) FALLEN, BUT WITH A FAILED HINGE SUCH A ACCIDENT WILL OCCUR. *TR |
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