2002 NISSAN ALTIMA EXTERIOR LIGHTING:HEADLIGHTS CONSUMER COMPLAINTS

2002 NISSAN ALTIMA EXTERIOR LIGHTING:HEADLIGHTS CONSUMER COMPLAINTS (Change Vehicle)

The following EXTERIOR LIGHTING:HEADLIGHTS complaint about 2002 NISSAN ALTIMA was reported to the National Highway Traffic Safety administration on 2005-06-01. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	2002 NISSAN ALTIMA
Occurances:
Reference Number:	10123861
Summary:	VIN# 1N4AL11D52C244186 MILES: 50,372 ON 15 MAY 2002, HE LOW BEAM LIGHT ON THE PASSENGER SIDE OF MY VEHICLE WENT OUT. AFTER TRYING A COUPLE OF TIMES, LOW BEAM CAME BACK ON.(SOMETIMES IT WORKED, OTHER TIMES IT DIDN'T) A WEEK LATER THE DRIVER SIDE LOW BEAM WAS OUT AS WELL. THE ADVANCE AUTO STORE CLERK TOLD ME THAT THEY COULDN'T REPLACE THE BULB FOR ME BECAUSE THE PARTS HAD TO BE REMOVED TO GET TO THE BULB. A LOCAL NISSAN DEALER RECOMMENDED THAT I BRING THE CAR IN AND GAVE ME A QUOTE OF $45 EA. HEADLIGHT. HE ADVISED ME OF AN ONGOING DEFECT WITH THE 02 NISSAN ALTIMA HEADLIGHT THAT INVOLVED THE HEAT FROM THE BULB MELTING THE PANEL AROUND IT. HE SAID THAT IF THIS WAS THE CASE, THEN THE ADDITIONAL PART WOULD BE $85 PLUS. THIS PART WOULD PREVENT FURTHER DAMAGE. AFTER TAKING MY CAR IN TO THE DEALER, I RECEIVED A CALL BACK ADVISING ME THAT THE DAMAGED CAUSED BY THE HEAT WAS BEYOND REPAIR AND THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED ON BOTH SIDES. HE THEN GAVE ME A QUOTE OF OVER $700. (BEYOND BELIEF) I QUESTIONED AS TO WHY THIS WAS NOT A RECALL? HE DIDN'T HAVE AN ANSWER SO IMMEDIATELY I CALLED NISSANUSA AT 800-647-7261.TAMMY TOOK MY COMPLAINT, AND SHE GAVE ME A REFERENCE NUMBER 4950172. SHE ASSURED ME THAT I WOULD RECEIVE A CALL BACK IN REFERENCE MY ISSUE BY COB 31 MAY 05. I HAVE YET TO RECEIVE A RESPONSE FROM ANYONE. I HAVE MADE SEVERAL ATTEMPTS TO CALL, HOWEVER, I COULD NOT GET THROUGH TO TALK WITH SOMEONE ABOUT THIS MATTER. MY CAR IS BARELY 3 YEARS OLD AND NOT LONGER UNDER WARRANTY. I HAVE BEEN FAITHFUL IN GETTING ALL OF MY SERVICES AS REQUIRED. I WOULD LIKE TO KNOW WHY THIS WASN'T TOLD TO ME WHILE MY CAR WAS STILL UNDER WARRANTY. CONSIDERING THAT THIS IS A SAFETY ISSUE, WHY HASN'T THERE BEEN A RECALL? UNFORTUNATELY, I HAD TO PAY THE UNEXPECTED DISCOUNTED $617.71 THAT WAS ORIGINALLY QUOTED AT $45 EACH. THIS PAYMENT WAS INDEED A HARDSHIP. ANY ASSISTANCE THAT YOU CAN GRANT ME IN RESOLVING THIS MATTER WILL BE GREATLY APPRECIATED JUDY L JOHNSON
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