2004 TOYOTA 4 RUNNER STEERING:HYDRAULIC POWER ASSIST SYSTEM CONSUMER COMPLAINTS
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2004 TOYOTA 4 RUNNER STEERING:HYDRAULIC POWER ASSIST SYSTEM CONSUMER COMPLAINTS (Change Vehicle)
The following STEERING:HYDRAULIC POWER ASSIST SYSTEM complaint about 2004 TOYOTA 4 RUNNER was reported to the National Highway Traffic Safety administration on 2004-09-08. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.
| Build Years/Makes/Models: | 2004 TOYOTA 4 RUNNER |
| Occurances: | |
| Reference Number: | 10090632 |
| Summary: | THIS IS AN E-MAIL I SENT TOYOTA HEADQUARTERS: I HAVE HAD MY NEW 2004 4RUNNER LIMITED BACK TO THE DEALERSHIP (RON CARTER, ALVIN, TX.) 4 TIMES BEFORE I EVEN HAD 500 MILES ON THE VEHICLE. THE REASON IS BECAUSE OF STEERING WHEEL OSCILLATION/VEHICLE VIBRATIONS BETWEEN 55 AND 70 MPH. THE DEALERSHIP RE-BALANCED THE WHEELS AND TIRES THAT CAME WITH THE VEHICLE (DUNLAP GRANDTREK AT20) TWICE WITHOUT ANY LUCK. I THEN HAD THEM UPGRADE THE TIRES (FOR AND ADDITIONAL $420) TO MICHELIN TIRES. THIS DIDN'T SOLVE THE PROBLEM EITHER. I THEN BROUGHT VEHICLE BACK IN ONE MORE TIME THE FOLLOWING MONDAY FOR ANOTHER ATTEMPT TO FIX THE PROBLEM. NO LUCK AGAIN. ALL OF THIS TOOK PLACE WITHIN 7 DAYS OF ME TAKING OWNERSHIP OF THE VEHICLE. EVERY TIME I TOOK IT IN FOR THIS INVESTIGATION, THE SERVICE DEPARTMENT TOLD ME THAT THE PROBLEM WAS FIXED (ALL 4 TIMES). IT WAS NOT FIXED! I HAD THE TECHNICIAN WHO BALANCED THE TIRES (HIS NAME WAS TRACY) DRIVE THE VEHICLE AND HE TOO NOTICED THE STEERING WHEEL OSCILLATION/SHIMMY. ONE OF THE SERVICE ADVISORS (HER NAME WAS KIM) ALSO DROVE THE VEHICLE AFTER A DIFFERENT ATTEMPT TO SOLVE THE PROBLEM AND NOTICED THE SAME CONCERN. 9/8/04 I'M STILL WAITING ON THE TOYOTA REGIONAL OFFICE TO CONTACT ME BACK LIKE THEY PROMISED TO GET THIS PROBLEM RESOLVED. I REALLY LIKE THIS VEHICLE AND WOULD LIKE TO GET THIS PROBLEM FIXED. I'M NOT SURE WHAT TO DO NEXT (LEMON LAW?). I AM WRITING TOYOTA TO SEE WHAT ELSE CAN BE DONE TO SOLVE THIS ISSUE THAT THE DEALERSHIP COULD NOT. FYI - THE MORE I DRIVE THE VEHICLE IN THIS CONDITION, THE MORE DAMAGE IT'S DOING TO MY "NEW" TIRES AS WELL AS PREMATURE WEAR TO THE STEERING/SUSPENSION COMPONENTS. FYI-STILL WAITING FOR THEM TO CONTACT ME BACK FOR RESOLUTION.*AK |
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