2004 PONTIAC GRAND PRIX ENGINE AND ENGINE COOLING CONSUMER COMPLAINTS

2004 PONTIAC GRAND PRIX ENGINE AND ENGINE COOLING CONSUMER COMPLAINTS (Change Vehicle)

The following ENGINE AND ENGINE COOLING complaint about 2004 PONTIAC GRAND PRIX was reported to the National Highway Traffic Safety administration on 2004-06-11. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	2004 PONTIAC GRAND PRIX
Occurances:
Reference Number:	10075236
Summary:	ON MAY 31,2004 I WENT TO NIMNICHT PONTIAC @ 3919 PHILLIPS HIGHWAY. JACKSONVILLE, FL 32207. I FOUND ONE VEHICLE, THAT I PURCHASED. ON TUESDAY, JUNE 8,2004, THE CAR STARTED HAVING PROBLEMS WITH ACCELERATION, IT WAS SMOKING FROM UNDER THE HOOD ( SMOKE BOILING OUT FROM UNDER THE HOOD), RUNNING HOT, & SMELLED AS IF IT WERE BURNING. WEDNESDAY, JUNE 9,2004 THEY PICKED UP THE CAR. TRENT STATED THE TEMPERATURE GAUGE WAS READING HIGH & THAT WAS UNUSUAL. THURSDAY, JUNE 10,2004. TRENT ROGERS CALLED @ 2:30 PM TO TELL ME THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I INFORMED HIM THAT I DID NOT WANT THAT CAR BACK.HE WOULD SPEAK TO JOHN COMER.@ 3:20PM,I CALLED JOHN COMER, INFORMED ME THAT HE DID NOT HAVE TO MAKE ME HAPPY. I TOLD HIM I DID NOT WANT TO WAIT AROUND, THAT I NEEDED ANOTHER VEHICLE OR I WANTED MY TRADE-IN CAR BACK.ALSO STATED TRENT ROGERS HAD NOT MADE ANY SUCH COMMENT CONCERNING THE VEHICLE RUNNING HOT. 3:45PM, RICHARD REESE (GENERAL MANAGER FOR NIMNICHT PONTIAC) CALLED ME & INFORMED ME THAT THEY FOUND NOTHING WRONG WITH THE CAR. I TOLD HIM I DID NOT WANT THAT CAR BACK. HE SAID, "IT DOES NOT HAVE A CRACKED OR WARPED HEAD." THAT CONCERNED ME MORE THAT HE EVEN MENTIONED A CRACKED OR WARPED HEAD. HE TOLD ME THAT I COULD COME & GET ANOTHER VEHICLE OFF HIS LOT IF I WAS NOT SATIFIED. INFORMED HIM, NONE ON THIS LOT. I WANTED ANOTHER VEHICLE EQUIVALENT TO THE ONE I PURCHASED.SAME COLOR & OPTIONS AS THE VEHICLE I PURCHASED. I THEN CALLED GM BUYBACK @ 1-800-762-2737. I SPOKE TO MS. C.C.SMITH @ 3:50PM ON 6/10/04. I INFORMED MS. SMITH OF THE PROBLEMS. SHE CALLED THE DEALERSHIP & THEY TOLD HER THAT I HAD REQUESTED ANOTHER CAR WITH ADDED OPTIONS.AT NO TIME DID I REQUEST THAT. HE ALSO INFORMED MS. SMITH THAT I NEEDED TO RETURN THE 24HR TEST DRIVE VEHICLE, NOT ME. MS. SMITH GAVE ME A CLAIM/REFERENCE # (1-225552255), BUT SHE REALLY COULD NOT HELP ME, OTHER THAN FILE MY CLAIM. I CALLED RICHARD REESE BACK @ 4:45PM & INFORMED HIM TO PICK UP HIS VEHICLE @ MY HOUSE. *AK
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