1996 JEEP CHEROKEE SUSPENSION CONSUMER COMPLAINTS

1996 JEEP CHEROKEE SUSPENSION CONSUMER COMPLAINTS (Change Vehicle)

The following SUSPENSION complaint about 1996 JEEP CHEROKEE was reported to the National Highway Traffic Safety administration on 2004-01-15. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	1996 JEEP CHEROKEE 1996 JEEP CHEROKEE
Occurances:
Reference Number:	10070702
Summary:	THE ENTIRE REAR AXLE WAS REPLACED AT THE ADVICE OF JEEP SERVICE. THEY CLAIMED THAT THE WHEEL BEARINGS WOULD NOT NOT SEAT IN THE AXLE AS THE "RACES" WERE WORN BEYOND THE POINT OF HOLDING THEM IN. BECAUSE I NEEDED THE VEHICLE FOR MY BUSINESS, I HAD NO CHOICE BUT TO HAVE THEM REPAIR IT WHILE THEY HAD IT APART AS I DID NOT HAVE TIME TO DO THE JOB MYSELF. IT WAS A THREE WEEK WAIT FOR PARTS AS IT WAS. THEN I NOTICED THE "MUSTY" SMELL. UPON FUTHER INVESTIGATION I DISCOVERED THE ENTIRE JEEP WAS SATURATED UNDER THE CARPETS ON BOTH SIDES. MOLD EVERYWHERE. NO WONDER MY ALLERGIES WERE KILLING ME. I'VE SINCE GUTTED THE VEHICLE AND BLEACHED THE ENTIRE FLOOR AREAS. I AM NOW IN THE PROCESS OF COMING UP WITH A SOLUTION TO THE PROBLEM SO I CAN PASS IT ON TO OTHER JEEP OWNERS. CHRYSLER HAS A BULLETIN OUT ON A PROCEDEURE TO CLEAN THE A/C DRAIN BUT IT DOES NOT WORK AS IT COMES BACK EACH YEAR. I'VE FOUND THAT GLUING NYLON SCREENING IN THE AIR INTAKE UNDER THE HOOD KEEPS ALL OF THE DEBRIS THAT CLOGS THIS DRAIN TUBE OUT OF THE HEATER BOX. NOW I AM WORKING ON A WAY TO STOP THE WATER FROM RUNNING BACK INTO THE DASH AREA THROUGH THE FIREWALL WHERE IT DRAINS OUT INTO THE FRAME. NOT ONE DEALERSHIP WOULD TALK TO ME ABOUT THIS. I KNOW THAT THEY KNOW ABOUT IT BECAUSE OF THE BULLETIN. ALSO, I FOUND THAT THE "VENTS" BEHIND THE REAR FIXED GLASS ON THE CHEROKEE HAVE A SMALL HOLDING CUP AND A TUBE WHICH THE WATER THAT ENTERS THAT AREA DRAINS INTO, WHAT I COULDN'T BELIEVE WAS THAT IT DRAINS INTO THE REAR OF THE VEHICLE, INSIDE, WHICH RESULTS IN THE ENTIRE REAR OF THE VEHICLE BECOMING WET UNDER THE REAR RUG. THIS PROBLEM IS SOLVED BY PUNCHING A HOLE THROUGH THE FLOOR AND EXTENDING THE FACTOY DRAIN TUBE THROUGH THE FLOOR SO THE WATER DRAINS OUTSIDE THE VEHICLE WHERE IT BELONGS. I AM A CAR BUFF AND PRETTY KNOWLEDGEABLE ABOUT REPAIRS AND I COULD NOT BELIEVE MY EYES WHEN I SAW THESE DESIGN FLAWS. THEY ARE BLATANTLY OBVIOUS.
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