2000 JAGUAR S-TYPE POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY CONSUMER COMPLAINTS

2000 JAGUAR S-TYPE POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY CONSUMER COMPLAINTS (Change Vehicle)

The following POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY complaint about 2000 JAGUAR S-TYPE was reported to the National Highway Traffic Safety administration on 2003-08-08. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	2000 JAGUAR S-TYPE
Occurances:
Reference Number:	10031106
Summary:	I PARKED 2000 S-TYPE JAGUAR ON HILL AND DUE TO FAULTY SHIFTER, THE GEAR SHIFT BECAME JAMMED IN PARK . I CALLED JAGUAR ASSISTANCE & WAS TOLD I SHOULD HAVE PULLED UP THE HANDBRAKE BEFORE I PLACED MY CAR IN PARK. I ASKED IF THIS WAS IN THE OWNER'S MANUAL & WAS TOLD NO. THEY ALSO SAID I COULD HAVE GOTTEN SOMEONE TO PUSH THE CAR FROM THE BACK & IT WOULD HAVE POPPED INTO GEAR. BY THIS TIME I AM APPALLED TO FIND THAT THE CUSTOMER MUST GO THROUGH ALL OF THIS AGONY TO GET A LUXURY CAR INTO GEAR! OBVIOUSLY, THEY HAVE THOROUGHLY RESEARCHED METHODS TO CORRECT THIS PROBLEM AFTER IT OCCURS. THIS LEAD ME TO QUESTION IF A RECALL HAD EVER BEEN DONE TO CORRECT THIS DEFECT THAT IS PREVALENT IN 2000 S-TYPES OR IF A LETTER HAS BEEN SENT TO THE CUSTOMERS EXPLAINING THERE ARE SPECIAL PROCEDURES THAT ONE MUST FOLLOW TO PREVENT YOUR JAG FROM BEING STUCK IN PARK ON A HILL. I WAS NEVER NOTIFIED OR INFORMED THAT I MUST PULL UP THE HANDBRAKE BEFORE I PLACE THE CAR IN PARK. IT IS NOT FAIR TO PLACE THE BURDEN OF FIXING THIS PROBLEM UPON THE CUSTOMER. WHETHER I PARKED ON A HILL OR ON A FLAT LEVEL, MY CAR SHOULD GO INTO GEAR WITH NO PROBLEM. BEFORE I COULD GIVE THE MAKE & MODEL OF MY CAR THEY ASKED IF IT WAS A 2000 S-TYPE & I SAID YES. JAGUAR ROADSIDE ASSISTANCE & THE CUSTOMER RELATIONS DEPARTMENT STATED THAT THEY GET THESE CALLS FREQUENTLY REGARDING 2000 S-TYPES BECOMING JAMMED INTO GEAR. I ASKED IF A RECALL HAD BEEN DONE & THEY SAID NO. I HAD MY CAR TOWED TO JAGUAR & THEY CALLED TO NOTIFY THAT IT WOULD COST ME, THE CUSTOMER $661.00 TO REPAIR MY CAR. I MAILED A LETTER TO JAGUAR CUSTOMER RELATIONS STATING IT WAS NO FAULT OF MINE THAT THE CAR BECAME JAMMED INTO PARK & WAS INFORMED THAT SINCE MY CAR IS NO LONGER UNDER WARRANTY, JAGUAR WILL NOT PAY FOR THE REPAIRS. A WARRANTY IS IRRELEVANT WHEN THIS IS A PREVALENT PROBLEM IN THIS MODEL. I HAVE DONE RESEARCH & SPOKE OTHER JAGUAR SERVICES HERE & WAS TOLD THE SHIFTERS ARE FAULTY IN THESE MODELS AND A RECALL SHOULD HAVE BEEN DONE.
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