1999 MERCURY GRAND MARQUIS STEERING:GEAR BOX (OTHER THAN RACK AND PINION) CONSUMER COMPLAINTS
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1999 MERCURY GRAND MARQUIS STEERING:GEAR BOX (OTHER THAN RACK AND PINION) CONSUMER COMPLAINTS (Change Vehicle)
The following STEERING:GEAR BOX (OTHER THAN RACK AND PINION) complaint about 1999 MERCURY GRAND MARQUIS was reported to the National Highway Traffic Safety administration on 2002-10-12. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.
| Build Years/Makes/Models: | 1999 MERCURY GRAND MARQUIS |
| Occurances: | |
| Reference Number: | 768384 |
| Summary: | I HAVE BEEN HAVING PROBLEMS WITH 'DEAD' SPOT IN MY STEERING, CAUSING ME TO OVERSTEER. I TOOK THE CAR TO A GOODYEAR SERVICE WHERE THEY ADJUSTED SOME PART ON THE GEAR BOX. THIS HELPED, BUT CONTINUED TO OVERSTEER THE VEHICLE. I RETURNED TO THE SHOP AGAIN AND PURCHASED FOUR (4) NEW TIRES, ALIGNED THE FRONT END ALL ALL FOUR WHEELS. AGAIN THE ADJUSTED THE GEAR BOX DUE TO MY COMPLAINT. I DROVE OVER TO SARASOTA WHERE I WAS NOT SATISFIED WITH THE WAY THE CAR WAS STEERING AND I RETURNED TO ANOTHER GOODYEAR STORE WHERE I WAS ADVISED THE GEAR BOX IS 'CONDEMNED' AND HAS TO BE REPLACED. MY CAR NOW 'WANDERS' ALL OVER THE ROAD AND I MUST FIGHT TO CONTROL THE VEHICLE IN A STRAIGHT LINE. I HAVE OWNED MANY CARS OVER THE YEARS AND HAVE TALKED TO SEVERAL MECHANICS WHO ADVISED ME THAT THIS IS NOT COMMON AND MUST BE A DEFECTIVE GEAR BOX INSTALLED ON THE VEHICLE. I FEEL MERCURY SHOULD REPLACE THE GEAR BOX AT THEIR EXPENSE, NOT MINE AS THIS IS A SAFETY FEATURE THAT SHOULD NOT OCCUR. MR |
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