1998 PONTIAC GRAND PRIX EXTERIOR LIGHTING:HEADLIGHTS CONSUMER COMPLAINTS

1998 PONTIAC GRAND PRIX EXTERIOR LIGHTING:HEADLIGHTS CONSUMER COMPLAINTS (Change Vehicle)

The following EXTERIOR LIGHTING:HEADLIGHTS complaint about 1998 PONTIAC GRAND PRIX was reported to the National Highway Traffic Safety administration on 2002-04-22. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	1998 PONTIAC GRAND PRIX
Occurances:
Reference Number:	761030
Summary:	RIGHT LENS FELL OFF. FIRST PONTIAC DEALER I CONTACTED, JONES MOTORS IN SAVANNAH, TN, (731-925-4923) TOLD ME IN NOV. 2001 THAT I HAD TO BUY WHOLE HEADLIGHT ASSEMBLY AT $225+ LABOR. TRUSTING THEM, I BOUGHT AND INSTALLED AN ENTIRE AFTERMARKET ASSEMBLY. THEN I FOUND SERVICE BULLETIN 010842004 AT NHTSA.ORG, PLUS AN INDEPENDENT BODY SHOP MAN TOLD ME THE LENS WAS AVAILABLE BY ITSELF. I CALLED JONES BACK TODAY (4/22/02), HOPING THEY HAD DISCOVERED AND CORRECTED THEIR MISTAKEN INFO. THEY STILL TOLD ME I HAD TO BUY THE WHOLE THING, BUT AT $100+ LABOR THIS TIME. I DON'T KNOW WHY THE PRICE HAD BEEN CUT IN HALF. WHEN I ASKED THEM ABOUT THE SERVICE BULLETIN, THEY CLAIMED TOTAL IGNORANCE. THE PARTS MAN SAID HE DID NOT HAVE ACCESS TO BULLETINS. HIS MANAGER CALLED ME BACK LATER AND OFFERED TO GET ME A LENS OFF "ONE IN THE BACK" BUT I REMINDED HIM IT WAS TOO LATE FOR ME--I JUST WANTED TO MAKE SURE OTHERS DID NOT GET TAKEN BY THEIR MISINFORMATION. THEN I CALLED MATHEWS' (1-800-WILSON GO), JUST TO SEE IF A MUCH BIGGER DEALERSHIP WOULD NOT SURELY BE MORE INFORMED. THEY ALSO TOLD ME THE WHOLE ASSEMBLY WAS MY ONLY OPTION. WHEN I TOLD THE FELLOW ABOUT THE BULLETIN, HE TOO CLAIMED TO BE IN THE DARK ABOUT SUCH MATTERS. MY QUESTION IS, WHY DO GM'S OWN PEOPLE NOT KNOW ABOUT THEIR SERVICE BULLETINS WHEN INDEPENDENT BODY SHOP PEOPLE DO? IS THIS A SCAM, OR AN INEXCUSABLE LACK OF COMMUNICATION?*AK
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