1999 VOLKSWAGEN JETTA TIRES CONSUMER COMPLAINTS

1999 VOLKSWAGEN JETTA TIRES CONSUMER COMPLAINTS (Change Vehicle)

The following TIRES complaint about 1999 VOLKSWAGEN JETTA was reported to the National Highway Traffic Safety administration on 2001-07-24. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	1999 VOLKSWAGEN JETTA 1999 VOLKSWAGEN JETTA
Occurances:
Reference Number:	749031
Summary:	AT 30000 MILES STEERING WHEEL SHAKES WHEN APPLYING BRAKES.ASKED DEALER TO CHECK ON ALIGHMENT PROBLEMS. DEALER NO ALIGNMENT NEEDED, BUT BRAKES WERE WORN DOWN 50% & ALSO NEEDED NEW ROTORS. DEALER INSISTED CAR OKAY TO DRIVE AND ADVISED TO COME BACK. 35000 SERVICE TO HAVE NEW BRAKES AND ROTORS INSTALLED, APROX. $600. AFTER SERVICE, I DROVE HOME ABOUT 50 MILES AND PROBLEM GOT WORSE, INCLUDING A LOUD RUMBLING NOISE. I CALLED DEALER, AND THEY REFERRED ME TO A DEALER CLOSER TO MY HOME, 3 DAYS AND 300 MILES LATER, 2ND DEALER ASKED HOW MANY TIMES I HAD CHANGED THE BRAKES, BECAUSE I NOW, NEEDED ROTORS, AND WORSE, ALL MY TIRES WERE "CUPPED. " I ALSO NEEDED A WHOLE NEW SET OF TIRES...I ASKED 2ND DEALER IF IT WAS SAFE TO DRIVE MY CAR. THEY SAID IT WAS OK TO DRIVE, BUT RECOMMENDED CHANGING BRAKES, ROTORS AND TIRES @ A COST OF $1,100. DEALER ALSO EXPLAINED THAT THE LACK OF ROTATING A BALANCING TIRES COULD HAVE CONTRIBUTED TO THE UNEVEN WEAR (AKA: CUPPED TIRES). I WAS ALSO TOLD THAT THE LOUD RUMBLING NOISE, WOULD EVENTUALLY GO AWAY, SINCE THE TIRES HAD BEEN ROTATED. THE 2ND DEALER INVOICED THE 1ST DEALER FOR THIS SERVICE CHARGE. 3 DAYS LATER, I WENT TO GOODYEAR TIRE SHOP (FOR 3RD OPINON) BECAUSE I THOUGHT THE TIRES MAY BE DEFECTIVE. GOODYEAR ADVISED ME THAT CUPPED TIRES RESULT FROM UNEVEN WEAR (USUALLY RECOMMEND ROTATING & BALANCING TIRES EVERY 10K MI.), IF NOT, PROBLEMS W/BRAKES & ROTORS. GOODYEAR COULDN'T DETERMINE WHY THE PROBLEM OCCURRED @ ONLY 30K MI. SUCH A PROBLEM COULD OCCUR AT ABOUT 60K MILES, BUT NOT ROTORS. GOODYEAR BALANCED & ROTATED MY TIRES & ALSO DISCOVERED THAT THE DRIVER'S SIDE TIRE WAS RUBBING AGAINST THE WHEELWELL, CAUSING A LARGE GASH IN THE WHEELWELL. IN THE INTEREST OF CONSUMER PROTECTION, I SEEK YOUR PROFESSIONAL ASSISTANCE IN BRINGING A POSITIVE RESOLVE TO THIS MATTER. MY CAR HAS SPENT A LOT OF TIME @ DEALER SERVICE SHOP. VOLKSWAGEN MUST BE HELD ACCOUNTABLE FOR BAD CRAFTSMANSHIP & POOR SERVICE ADVICE. PLEASE HELP!
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