1999 TOYOTA SIENNA STRUCTURE:BODY:DOOR CONSUMER COMPLAINTS

1999 TOYOTA SIENNA STRUCTURE:BODY:DOOR CONSUMER COMPLAINTS (Change Vehicle)

The following STRUCTURE:BODY:DOOR complaint about 1999 TOYOTA SIENNA was reported to the National Highway Traffic Safety administration on 2001-04-19. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	1999 TOYOTA SIENNA
Occurances:
Reference Number:	744267
Summary:	THE PASSENGER SIDE REAR POWER SLIDING DOOR HAS INTERMITTENT PROBLEMS. 3 DIFFERENT SYMPTONS EXIST FOR THE FAILING DOOR: 1) POWER DOOR IS CLOSED USING ONE OF THE THREE REMOTE BUTTONS; THE POWER DOOR OPEN LIGHT STAYS ON; THE DOOR AJAR LIGHT IS NOT ON; POWER DOOR ALARM BUZZES WHEN PUT IN GEAR. 2) POWER DOOR IS CLOSED USING ONE THE REMOTE BUTTONS; THE POWER DOOR AUTOMATICALLY OPENS AGAIN. 3) THE POWER DOOR IS CLOSED USING THE REMOTE BUTTONS; THE POWER DOOR WILL NOT CLOSE AT ALL. THE POWER MOTOR TRIES TO CLOSE, BUT WON'T. WHEN YOU MANUALLY TRY TO HELP IT ALONG, IT JUST OPENS UP AGAIN. IN ALL 3 SITUATIONS, THE DOOR WILL SUDDENLY WORK FINE FOR A WEEK OR TWO AND THEN BEGIN HAVING PROBLEMS AGAIN. THE FIRST 2 TIMES THE DOOR FAILED, WE BROUGHT IT TO THE DEALER JUST TO BE TOLD "NO PROBLEM BE FOUND". SO, WE WAITED FOR THE POWER DOOR TO FAIL COMPLETELY. WHEN IT DID, WE BROUGHT IT IN FOR THE 3RD TIME (9/00). THE MOTOR AND COMPUTER WERE REPLACED. A MONTH LATER (10/00), THE FIRST AND SECOND SYMPTOM BEGAN APPEARING. THE DEALER SAID IT WAS AN ADJUSTMENT. A MONTH LATER (11/00), THE SAME PROBLEMS OCCURRED; THE DEALER MADE ANOTHER ADJUSTMENT. A MONTH LATER (12/00), THE SAME PROBLEM OCCURRED; THE DEALER MADE ANOTHER ADJUSTMENT. A MONTH LATER (1/01), THE SAME PROBLEMS OCCURRED. THIS TIME THE DEALER SAID IT WAS CAUSED BY LOW VOLTAGE AND GAVE US A NEW BATTERY. IT CONTINUED TO FAIL. THIS TIME, WE WAITED UNTIL IT GOT SO BAD THE POWER DOOR WOULDN'T CLOSE AT ALL. 3 MONTHS LATER (4/01), THE 3RD OF THE SYMPTOMS OCCURS. THE DEALER PUT ANOTHER NEW MOTOR AND COMPUTER IN THE DOOR. ONLY THIS TIME THEY ALSO TOLD US THAT WE COULD NOT MANUALLY OPERATE THE DOOR UNLESS THE POWER DOOR WAS TURNED OFF. IF WE DID, IT WOULD CAUSE DAMAGE TO THE MOTOR AND COMPUTER. THIS IS UNACCEPTABLE.
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