1995 JEEP GRAND CHEROKEE TIRES CONSUMER COMPLAINTS

1995 JEEP GRAND CHEROKEE TIRES CONSUMER COMPLAINTS (Change Vehicle)

The following TIRES complaint about 1995 JEEP GRAND CHEROKEE was reported to the National Highway Traffic Safety administration on 2000-05-03. For more information contact the National Highway Traffic Safety administration or the US Department of Transportation. See complaint summary below.

Build Years/Makes/Models:	1995 JEEP GRAND CHEROKEE 1995 JEEP GRAND CHEROKEE
Occurances:
Reference Number:	722241
Summary:	WE HAD A TIRE BLOW OUT. WE PULLED OVER & CHANGED THE PASSENGER REAR TIRE WITH (UNUSED FACTORY SUPPLIED SPARE). TIRES ON THE VEHICLE WERE TO FACTORY SPEC. THEN DROVE A TOTAL OF APROXIMATELY 25-28 MILES. OWNERS MANUAL SAID DRIVE 50 MILES AN HOUR AND LESS THAN 50 MILES DISTANCE. APPROX 10 MILES FROM THE FLAT, THERE WAS A STRANGE SMELL AND THE JEEP STARTED SURGING. WE PULLED OVER AT ABOUT TEN AND TWENTY MILE DISTANCES TO MAKE SURE SOMETHING WASN'T LEAKING OR RUBBING UNDER THE VEHICLE. FINDING NOTHING WE PROCEDED TO DRIVE HOME. WHEN WE GOT HOME THERE WAS A OIL/GREASE LOOKING MATERIAL RUNNING OUT FROM THE FRONT DRIVERSIDE OF THE ENGINE COMPARTMENT, AND SMOKE COMING FROM UNDER THE HOOD. WE TOOK IT TO A LOCAL SHOP THE NEXT DAY. THE SHOP OWNER SAID THE TRANSFER CASE HAD OVERHEATED AND BLOWN THE GREASE OUT INTO THE ENGINE COMPARTMENT. HE THEN CALLED THE NEAREST JEEP DEALER APPROXIMATELY 40 MILES. THEIR SERVICE MANAGER SAID THAT SOME OF THE JEEP GRAND CHEROKEES HAD BEEN RECALLED BECAUSE THE SPARE TIRE WAS NOT TO BE USED. I CALLED THE JEEP CUSTOMER SERVICE LINE AND EXPLAINED TO THEM WHAT HAPPENED. THEY GAVE ME A CASE NUMBER 7077341, AND TOLD ME THAT I WOULD HAVE TO TOW THE JEEP TO THE DEALER ON A FLAT BED (TO NOT FURTHER DAMAGE THE VEHICLE) FOR THEM TO INSPECT IT BEFORE THEY WOULD DECIDE TO PAY ANYTHING ON IT. AFTER I DELIVERED IT TO THE RADCLIFF DEALER ON A FLAT TRAILER THEY CALLED BACK AND SAID THAT IT WAS DAMAGED AND THAT THE WOULD SUBMIT THE CLAIM TO CHRYSLER. WE WERE TOLD ON THE 28TH BY THE JEEP DEALER'S SERVICE MANAGER THAT JEEP WOULD NOT PAY ANYTHING BECAUSE WE WERE THE THIRD OWNER. THE VEHICLE HAD NEVER HAD ANY TROUBLE BEFORE AND WERE HAPPY WITH IT. NO WHERE IN THE OWNERS MANUAL DID IT STATE THAT YOU WILL DAMAGE YOUR VEHICLE IF YOU USE THE SPARE TIRE SUPPLIED BY THE FACTORY. WE DON'T SEE HOW WE COULD BE AT FAULT FOR USING THE EQUIPMENT PROVIDED BY JEEP IN THE MANNER TOLD. WE WERE TOLD THAT THIS IS WELL KNOWN BY JEEP, BUT THEY WILL NOT GIVE ANY HELP ON THE REPAIRS. *AK
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